Refund and Returns Policy for Craftokart

Effective Date: 01.01.2025

At Craftokart, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read the policy carefully before making a claim.

Eligibility for Returns and Refunds

  • Returns or refunds will be accepted only for products that:
    • Are damaged during transit.
    • Are defective or not functioning as intended.
    • Are different from what was ordered.

Mandatory Video Requirement

  • To process a return, replacement, or refund claim, you must provide a clear, unedited video taken during the unboxing of the package.
    • The video should clearly show:
      • The package seal before opening.
      • The contents of the package after opening.
      • Any visible damages, defects, or discrepancies.
    • Claims without a video will not be processed.

Return Window

  • Return requests must be submitted within 7 days of receiving the order.
  • Requests made after this period will not be eligible for returns or refunds.

Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Items damaged due to misuse or mishandling by the customer.
  • Items without the original packaging or accessories.
  • Items purchased during clearance sales or promotional offers (unless defective).

Process for Returns and Refunds

  1. Initiate a Request:
  2. Approval:
    • Once we review your request and verify the video evidence, we will notify you of the approval or rejection of your claim.
  3. Return Instructions:
    • If approved, you will be provided instructions to return the product to our specified address.
    • Return shipping costs may be reimbursed, depending on the issue.
  4. Refund or Replacement:
    • For approved claims:
      • A replacement will be shipped if available.
      • A refund will be processed if a replacement is not possible.

Refund Timeline

  • Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
  • Refunds will be credited to the original payment method.

Important Notes

  • Ensure the product is securely packaged to prevent damage during return transit.
  • Craftokart reserves the right to deny a return or refund if the claim does not meet our policy requirements.

Changes to Return and Refund Policy

Craftokart may update this policy from time to time. Changes will be posted on this page with the effective date.

Contact Us

For any questions or concerns regarding returns or refunds, please contact us:

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