Effective Date: 01.01.2025

Welcome to Craftokart!
We aim to provide a seamless shopping experience, including efficient shipping and delivery of your orders. Please read our Shipping and Delivery Policy carefully to understand the terms.

Our Shipping Partners

We collaborate with reliable shipping partners to ensure timely delivery of your orders:

• Shiprocket
• DTDC
• Delhivery

Delivery Timeline

• Orders are generally delivered within 4 to 7 business days after being shipped.
• Delivery timelines depend on:
  • The location of the customer.
  • The availability and service area of the shipping partner.
  • Customer availability during delivery.

Order Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Charges

• Shipping charges, if applicable, will be clearly displayed during checkout.
• Free shipping may be available on select products or orders, subject to promotional offers.

Delivery Notifications

• Once your order is shipped, you will receive an email or SMS with tracking details.
• You can track your order using the tracking number provided by the shipping partner.

Customer Availability

• Please ensure someone is available to receive the package at the delivery address.
• If a delivery attempt fails due to customer unavailability, the shipping partner may reschedule delivery or return the package to us.

Delayed or Missed Deliveries

• While we strive for timely delivery, delays may occur due to unforeseen circumstances, including:
  • Courier partner delays.
  • Natural calamities or regional disruptions.
  • Incorrect or incomplete shipping addresses provided by the customer.
• If your order is significantly delayed, please contact us at contact@craftokart-in-136144.hostingersite.com or +91-7972574949 for assistance.

Damaged or Lost Shipments

• If your package is damaged or lost during transit, please notify us immediately.
• We will work with the shipping partner to resolve the issue and arrange for a replacement or refund as applicable.

Delivery Restrictions

• We currently deliver only within India except J&K, Leh Ladakh, Mizoram, Manipur, Sikkim.
• Certain remote or restricted areas may not be serviceable by our shipping partners.

Changes to Shipping and Delivery Policy

• Craftokart reserves the right to modify this Shipping and Delivery Policy at any time. Changes will be updated on this page with the effective date.

Contact Us

For any questions or concerns regarding shipping and delivery, please contact us:

• Email: contact@craftokart-in-136144.hostingersite.com
• Phone: +91-7972574949